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How can I get a speedy answer? Select any of the questions below and you'll be taken straight to our Help Centre where you'll find an instant answer to your question. If you're not already logged in, you'll just need to enter your login details before you can view the Help Centre.

Is my account active?

How do I reactivate my account?

Why have you not advised me of test dates?

If you change my test date, will you keep searching for me?

I have turned on the "auto-book" option on my account, why have you not automatically booked my test?

I'm happy with my current test date, can you stop searching for me?

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Over the last 30 days we have offered 19935 earlier tests to our customers!
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In fact we'll show you we can find you cancellations for the next 3 days, completely free of charge, although with a free trial you won't be able to ask us to change your test dates - you need a full account for that. We'll send you a maximum of 5 text messages but unlimited emails during your free trial period.

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