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How can I get a speedy answer? Select any of the questions below and you'll be taken straight to our Help Centre where you'll find an instant answer to your question. If you're not already logged in, you'll just need to enter your login details before you can view the Help Centre.

Is my account active?

How do I reactivate my account?

Why have you not advised me of test dates?

If you change my test date, will you keep searching for me?

I have turned on the "auto-book" option on my account, why have you not automatically booked my test?

I'm happy with my current test date, can you stop searching for me?

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