FAQ

Here are some answers to frequently asked questions
Hope it helps!

We find earlier practical driving and riding test dates for the car and motorcycle practical tests. Our test cancellation finder can be accessed over the internet 24/7, so as long as you have internet access you will be able to update your details and change your test preferences. We search the DVSA test database every few minutes looking for earlier test dates for you. As soon as we have found a test date and time that matches your preferences, we will notify you. You will then have approximately 12 minutes to decide whether to ask us to book the test for you or not.
All you need to do is book your practical test with the DVSA. You can do this by going to https://www.gov.uk/book-practical-driving-test.
No. This is an online service and you only need the internet to access it.
Yes. Our service is available on a desktop computer, netbook, laptop, smartphone (such as an iPhone or Android phone) and a tablet (such as an iPad).
We cannot guarantee finding you an earlier test date, however we are likely to do so. If we cannot find you an earlier test date, we will provide you with a full refund (terms apply).
As soon as we find a date and time that matches your preferences, we will send you email and text notifications. If you like the date and time of the test, all you need to do is reply with ‘book' and we will book you that test. If the test is unsuitable, just ignore the text message and email and we will keep looking for suitable tests for you.
This will automatically be set up for you when you sign up to our service.
No. You can use our cancellation finder until you have passed your practical driving or riding test.
The DVSA (the people who set the tests) allows you to change your practical test 6 times. After the sixth change you must cancel your test and make a new booking if you need to make more changes. This does not cost you anything as your original test fee will be refunded by the DVSA. Once you've booked your new test, come back here and setup a new set of preferences.
Yes, but you need to allow up to 3 clear working days (not including weekends or Bank Holidays) if you wish to receive a full refund from the DVSA. For example, if your practical test is on a Friday you would need to cancel your test by the previous Monday. You can cancel your test by going to https://www.gov.uk/cancel-practical-driving-test.
Your licence number can be found on your provisional licence photo card. Your licence starts with the first 4 or 5 letters of your surname. We will need your licence number to search for earlier test dates for you.
If you fail your test you will need to wait 10 working days until you can take your next test.
You need to take your theory test certificate and your photo card driving licence.
You need to contact the DVSA as soon as possible. The DVSA will not provide you with a replacement theory test certificate but they will send you your certificate number by letter. You can contact the DVSA on 0300 200 1122 or by emailing them at customercare@pearson.com.
Yes. Your theory test certificate lasts for 2 years from the date you passed your theory test. If you do not pass your practical test within 2 years of passing your theory test, you will need to take your theory test again.
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