1.About these terms
Driving Test Cancellations 4 All, a trading name of Theory Training Solutions Ltd
("the company", "we", "us"), provides its driving test swap service to you subject to
the following terms and conditions, which you accept by using the service.
Your attention is drawn in particular to the provisions of clauses 5, 6 and 10.
These terms apply to the swap service only. They do not replace or vary any other terms
you have agreed with us for any other service.
2.The service is provided as available
All software and services are provided by Theory Training Solutions Ltd, and are on an
"as available" basis with no warranties of any kind.
3.The waiting list
Places on the swap service are released in waiting list order. Joining the list holds
your place; it does not guarantee you a swap, and we make no commitment as to when you
will reach the top or whether a suitable match will exist when you do.
4.What we do
Our role is limited to identifying another learner driver whose booked driving test you
may wish to swap with, checking that a swap between you would meet the DVSA's rules, and
giving each of you the other's DVSA booking reference so that the swap can be requested.
5.What we do not do
The company has no affiliation with the Driver and Vehicle Standards Agency (DVSA).
We never contact the DVSA on your behalf. We never log in to the DVSA website using your
details, and we never ask you for your driving licence number. We never change, swap or
cancel your driving test.
Any swap is made by the DVSA, by telephone. One of the two learners calls the DVSA and
gives both booking references; the DVSA then telephones the other learner on the number
registered against their booking. Both learners must agree to the DVSA's declaration
before the swap is made.
6.Your responsibilities before making arrangements
It is your responsibility to check with the DVSA that a swap has been completed
successfully before you make any further arrangements regarding your new driving test,
such as but not limited to 1) organising and paying for any driving lessons,
2) organising and paying for any transport to the test centre, 3) organising and paying
for any accommodation near the test centre, and 4) taking time off work, college or
school.
The DVSA will confirm any change to you if they have your email address. You must wait
for that confirmation before you start to make plans and preparations for your new
driving test. We are not liable for any expenses or compensation caused by you
incorrectly assuming your test has been changed.
The learner driver is responsible for turning up to the driving test.
7.Eligibility
Swaps are subject to the DVSA's own rules, which may change. At the time of writing
these include a minimum of 10 full working days' notice before the earlier of the two
tests, a limit of two changes per booking, restrictions on which test centres you may
swap to, and a requirement that the two tests are of the same type. It is your
responsibility to check that you are eligible before requesting a swap.
8.Your information
You must give us accurate details about yourself, about the driving test you have
booked, and about the test you would accept in its place, and keep them up to date. We
may be unable to match you, or may match you unsuitably, if your details are wrong.
We will record details of usage of the service including, but not limited to, the
personal details provided when you joined the waiting list, the driving test details you
give us, matches we identify for you, and emails and text messages that are sent to you
and received from you.
By registering your details with the company, you agree to the company sending emails
and text messages to the email address and mobile telephone number you provide.
9.Other learners' information
We never share your driving licence number, address, telephone number or email address
with another learner driver, and you must not share yours with them. The only detail
that needs to be exchanged to make a swap is a DVSA booking reference number.
You must use another learner's booking reference only to request the swap we have
matched you for, and for no other purpose.
10.Matters outside our control
We cannot be held responsible for the DVSA changing the date or time of your test, or
for the DVSA cancelling the test.
We cannot be held responsible for failing to match you, or for a matched swap not
completing, due to factors outside our control, including the availability or decisions
of the other learner and the availability of the DVSA's telephone service.
Save in respect of those liabilities which cannot legally be limited, the company shall
have no liability to you for its failure or inability to find you a swap.
11.Your account
We create an account for you and email you a generated password. You are responsible for
keeping that password secure, and we recommend changing it when you first log in.
Each account may only be used for the driving test held by the person who created it. We
reserve the right to suspend accounts where we believe an account is not being used as
intended.
Our service contains features that allow us to monitor accounts to ensure that we are
providing the best possible service for you.
12.Fees
Joining the waiting list is free. If the swap service introduces a charge, we will tell
you what it is before you are asked to pay anything.
13.Proper use of email and text messages
The integrity of this system relies on proper use of email and text messages as a
message passing media. The use of the email or text message systems, directly or
indirectly, as a spamming tool, or other than as intended, is prohibited.
14.Copyright
All content included on this site, including text, graphics, logos, button icons, images
and software, is the property of the company or its content suppliers and is protected by
international copyright laws. All programs used on this site are the property of the
company or its software suppliers and are protected by international copyright laws.
15.Notices
The company may send notices to you via either email or regular mail. The company may
also provide notices of changes to these terms or other matters by displaying notices, or
links to notices, to you generally on the services provided by the company.
16.Changes to these terms
If these terms change we will publish a new version and ask you to accept it. The
version you accepted, and the date you accepted it, are recorded against your account.